What is Frontdesk AI?

Launched in May 2026, Frontdesk (formerly My AI Front Desk) is an AI-powered front office platform that combines an AI phone receptionist, web chatbot, SMS agent, CRM, calendar, and outbound automation into a single system. It goes live in minutes without code and is designed for small and medium businesses .

Key Features

  • AI Phone Receptionist: 24/7 inbound/outbound calls with human-like voice — qualifies leads, books appointments
  • Web Chatbot: Captures and converts website visitors in real-time
  • SMS Agent: Handles two-way text conversations automatically
  • AI CRM: Centralizes interactions with AI-generated contact profiles
  • AI Calendar: Coordinates bookings across all channels
  • Outbound Engine: Re-engages warm leads via automated calls and SMS sequences
  • Ticketing System: Auto-creates and routes support tickets

Supported Industries

Real estate, healthcare, legal, automotive, and home services .

Pricing

  • Free Tier: Limited usage, no credit card required
  • Business-in-a-Box: $80/month or $79/month annual
  • Partner/Enterprise: Custom pricing

Pros

  • Omnichannel — phone, SMS, chat, email unified
  • Goes live in minutes with zero code
  • Industry-specific knowledge configuration
  • 24/7 operation with no human required
  • Free tier available to test

Cons

  • SMB-focused, may lack enterprise features
  • Customization requires paid plans
  • AI voice quality varies by use case
  • Integration limited to Zapier and API (enterprise)

Who Should Use It?

Perfect for: Small and medium businesses, real estate agents, medical practices, law firms, and home service providers wanting 24/7 customer communication automation.

Verdict

Frontdesk offers impressive breadth for the price — replacing a phone receptionist, chatbot, SMS agent, CRM, and calendar with one AI system. For SMBs, this is exceptional value.

Rating: 4.3/5 - The complete SMB front office AI.